Ugly Singaporeans

Though *hub is not the first customer service officer job that i'd done before, it's also the job where i see a lot, REALLY A LOT of ugly Singaporeans. Was supposed to call the customers who went down to the Taka Roadshow at Civic Plaza over the weekends to tell them their phones are ready for collection. Originally it was supposed to be delivered to them. But since the goods arrived might as well ask the customers to collect at a centralized location to save the trouble to deliver to individual customers and most customers also want to collect their phones asap. We have to call 500+ customers within 2 days mind you. The thing is even if the customer opt for delivery it will take at least one wk for their applications to be processed. But dunno the boss tell their staff to tell customers that *hub can do the delivery of the phone after 2-3 working days! Even us temp staffs noe this is not possible! At least one wk! That's why when we called up the customers they were like scolding us that we din deliver our promise we gave them during the roadshow. Please la. We weren't even there during the roadshow lor! I was working at another roadshow. I'm just instructed to inform you of this updated news.

There's this customer who is super uber RIDICULOUS!!! I was scolded for around half an hr. Tried to explain to him what happened. He scolded me for 2 issues. One issue is damn ridiculous. It's a long story i shan't explain here. Then i said i'll get my IC (raymond) to call him when he comes back. Raymond only returned to the office around 7 and i showed him one stack of applications "these are the dispute cases. You better call this customer first". And he called. And he was kana scolded like shit too for another half an hour. In the end we left office at ard 9pm. There's still 250+ customers to be contacted tmr...Good luck man.

I dunno what's wrong with *hub. Seems like the boss is trying to overpromise customers and end up if they can't deliver the promise the staffs were the ones who get the scoldings from customers. Even the customer service side were providing customers with different information.

Having said all these, i miss my verification team...


Here's me and Coreen who barely get to know each other for a month. But i'm so glad to have known you gal! We're great partners!

*To Zee: I only managed to upload Break the Ice video on photobucket. It simply take a long time to upload. I left the computer on the whole day to upload the other 2 videos while i left for work and got scolded by my mum cos she thinks the computer will explode. haha~ But then i dunno why the other 2 videos cannot be uploaded. Will try to get it done asap! Will be working this whole wk till sat =(

I dun wan to go citylink roadshow anymore...